The Railway Mail Service (RMS) EK Division organized a Divisional Level Dak Adalat in Ernakulam to address public grievances and improve postal service delivery. The initiative was conducted as part of the Department of Posts’ efforts to ensure transparency, accountability, and better customer satisfaction in postal operations.
The Dak Adalat provided a platform for customers to raise complaints and seek solutions related to postal services including mail delivery delays, savings accounts, money orders, parcel services, and other postal-related issues. Senior postal officials of the RMS EK Division attended the session and reviewed the grievances submitted by the public.
Officials stated that the objective of the Dak Adalat is to resolve long-pending complaints through direct interaction between customers and postal authorities. Citizens were encouraged to submit their grievances in advance so that the concerned departments could examine the matters before the hearing.
During the programme, postal authorities emphasized the importance of improving service efficiency and strengthening customer trust in the postal system. Officials also assured participants that necessary action would be taken to address genuine concerns within a stipulated timeframe.
The Department of Posts regularly conducts Dak Adalats at divisional, regional, and national levels to enhance communication between the department and customers. These forums play an important role in identifying service gaps and ensuring faster grievance redressal.
The RMS EK Division highlighted that customer feedback is valuable in improving operational standards and maintaining the quality of postal services across the region. Citizens attending the event appreciated the initiative and welcomed the opportunity for direct interaction with postal officials.
